Return Policy
Cancelling/Voiding or Refunds of Payment Card Transactions
Lumenus Technologies may be listed on your credit/debit card statement for payments made through this website. If you have questions, please contact Corrine Doyle at the email address listed on your billing statement.
Lumenus Technologies may issue a requested refund on a credit/debit card payment for the following reasons:
- Customer transaction entry error, such as a payment being made for more than intended ($500.00 instead of $50.00)
- Duplicate Payment
We will do our best to resolve your request within 48 hours (2 business day) of the request being submitted, unless that request is received in the afternoon on a Friday or holiday.
Cancelling/Voiding a Payment
All payments submitted through this website or by payments by phone may be processed at 12:00 AM (midnight).
Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date.
When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:
- Your Name
- The Date and Time the payment was made through this website or by phone
- Your Payment Authorization Code provided at the end of a successful payment
- The last four (4) digits of the card used to make the payment
- The Statement ID for which the payment was made
Failure to provide this information could slow the cancellation/void process.
Refund of Payment
When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:
- Your Name
- The Date and Time the payment was made through this website or by phone
- Your Payment Authorization Code provided at the end of a successful payment
- The last four (4) digits of the card used to make the payment
- The Statement ID for which the payment was made
Failure to provide this information could slow the refund process.
An approved refund may be initiated by our office within 48 hours (2 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday or holiday. Please keep in mind that although the refund has been initiated by our office as outlined, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.
